Safeharbor’s executive management team brings together a wide range of experience in a variety of customer service environments. Together, they provide the leadership that enables Safeharbor to exceed the expectations of customers, partners and shareholders.
VP of Knowledge Management Services
As the Vice President of Knowledge Management Services for Safeharbor Knowledge Solutions, Heather is responsible for all aspects of optimizing and enhancing our knowledge management deployments using strategic business and best practice insight. Her role is accomplished through day-to-day management of data, documents, and resources to systematically improve ROI and optimize an end user or internal customer support experience on a Web-based support site. She has 10+ years experience in call center technologies and operations, as well as an in-depth understanding of the principles of knowledge management and solution centered support.
VP of Call Center Operations
As the Vice President of Call Center Operations for Safeharbor Knowledge Solutions, Comet is responsible for all aspects of our Call Center business which includes training, developing and managing agents, servicing our customer’s end users and continuous self service improvement. Comet joined Safeharbor in 1998 and built Safeharbor’s first call center in Satsop, WA with more than 200 agents. He moved the call center operations offshore in 2007.
Prior to Safeharbor Comet worked at Keane Inc. in Seattle an outsourced call center where he was a team manager and supported (Adobe and Microsoft Enterprise, Professional and Consumer software).