Press Releases

Read the latest Safeharbor news including our announcements regarding product releases, new customers, events, industry awards and media coverage. For more articles and information about knowledge base software, visit our Knowledge Base News.

The Arthritis Foundation Chooses Safeharbor

February 10th, 2014

Safeharbor was selected by The Arthritis Foundation, the largest national nonprofit organization supporting arthritis and related conditions, to provide knowledge base software and knowledge management services.

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Safeharbor Partners with eMerchantClub

October 7, 2013

Safeharbor Knowledge Solutions, an Enghouse Interactive company, and provider of knowledge base management software and services, today announced a new partnership with eMerchantClub, an e-commerce business development company.

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Enghouse Systems Acquires Safeharbor Knowledge Solutions

September 9, 2013

Safeharbor has been acquired by Enghouse Interactive. The acquisition allows Safeharbor to extend its services and applications to the Enghouse customer base, giving Enghouse partners and customers the ability to improve customer service via call deflection and provide faster, more accurate answers.

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Safeharbor Knowledge Solutions Offers Free Trial

October 30, 2012

Safeharbor announced that it is offering a free, no commitment, 30-day trial of its award-winning knowledge base and forums management software solution SmartSupport™.

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Safeharbor Knowledge Solutions Unveils SmartTEST

June 5, 2012

Safeharbor Knowledge Solutions, a growing knowledge base and community forum software provider, unveils a new product – SmartTest™ Article Optimizer – an innovation in the knowledge base industry.

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SunTrust Bank Implements SmartSupport to Enhance Online Banking Client Experience

May 25, 2012

Atlanta-based SunTrust Bank implements Safeharbor’s SmartSupport™ technology to enhance its online banking client support channel.

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Safeharbor Advances SmartSupport Knowledge Management Tool

April 28, 2012

Safeharbor Knowledge Solutions, a leader in knowledge management and SaaS solutions and services, improves its unified and cost-effective knowledge management solution SmartSupport™ to better leverage the best of Safeharbor’s knowledge management capabilities to capture queries, understand intent, and match it to high value content.

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Safeharbor Knowledge Solutions Launches Partner Program

March 27, 2012

Safeharbor Knowledge Solutions, a leader in knowledge management and SaaS solutions and services, announces launch of its new Partner Program, which already has the backing of several software and consulting firms.

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CyberGlove Systems Gets the Right Fit with Safeharbor Knowledge Solutions

February 14, 2012

Safeharbor Knowledge Solutions, a leader in knowledge management and SaaS solutions and services, has been selected by CyberGlove Systems, the worldwide leader in data glove technology, to provide worldwide online customer support through its integrated, cloud-based knowledge base application SmartSupport™.

Read More Selects Safeharbor Knowledge Solutions

December 6, 2011

Safeharbor Knowledge Solutions, a fast-growing customer service software provider, integrated its cutting edge knowledge base application SmartSupport™ with, the fourth largest biking site in the United States.

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Safeharbor Innovates with SmartSupport

October 24, 2011

Safeharbor Knowledge Solutions innovates with a New, Unified, Cost-Effective Knowledge Management Solution.

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Safeharbor Knowledge Solutions Names Wade Pfeiffer as New President and CEO

April 21, 2011

Safeharbor Knowledge Solutions announced today that Mr. Wade Pfeiffer has joined the company as its new President and CEO.

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Safeharbor Selected by Chicago-Based Utility Company

May 12, 2010

Safeharbor Knowledge Solutions is selected by Chicago-based utility company to delivery enhance customer support knowledge base to millions of customers in Northern Illinois. Safeharbor is so confident in the SmartSupport solution, it adds a 100% return on investment (ROI) clause to guarantee success.

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SafeHarbor Technology Corporation Changes Company Name to Safeharbor Knowledge Solutions

March 2, 2010

SafeHarbor Technology Corporation, a leading provider of knowledge solutions such as web self-service, announced a new company name, Safeharbor Knowledge Solutions.

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Shackleton Equity Partners Acquires SafeHarbor Technology Corporation

November 4, 2009

Safeharbor Technology Corporation, the leading provider of fully-managed Web Self Service (WSS) software solutions, has been acquired by the private equity firm Shackleton Equity Partners.

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