Seattle, WA — May 12th, 2010 — Safeharbor Knowledge Solutions has been selected by Chicago-based utility company to delivery enhance customer support knowledge base to millions of customers in Northern Illinois.
Effective self-service solutions should improve customer satisfaction rates and help retain customers while at the same time reducing operating expenses. In addition, it should have a powerful analytics engine that provides information to identify service improvements and new opportunities that would otherwise be missed.
“Safeharbor is so confident in our SmartSupport solution; we added a 100% return on investment (ROI) clause to guarantee success. The ROI guarantee is based on the adoption of web self-service verses the traditional assisted support channel” said John Novell, SVP of Safeharbor. Mr. Novell continued that “the utility customers will benefit from improved customer service by empowering end-user with a robust knowledge solution. Safeharbor will leverage our latest technology, best practices and solutions experts with decades of experience.”
Safeharbor’s SmartSupport was named “TrendSetting Product” of 2009 by KMWorld. Many fortune 500 companies in telecommunication, banking, transportation and high-tech device markets have come to rely upon Safeharbor solutions to support their customer base.
Safeharbor Knowledge Solutions, a Washington based corporation founded in 1998, utilizes proprietary software that optimizes customer support solutions for mid-to large-sized organizations, primarily in the technology, banking, communications and transportation sectors.
Safeharbor solutions apply behavioral analytics and customer satisfaction data, across a strategic mix of support channels to empower our clients’ customers, whether they are consumers, agents, employees or partners. For more information please visit www.safeharbor.com.