Seattle, WA — February 6, 2012 —Safeharbor Knowledge Solutions (“Safeharbor”), a leader in knowledge management and SaaS solutions and services, has been selected by CyberGlove Systems (“Cyberglove”), the worldwide leader in data glove technology, to provide worldwide online customer support through its integrated, cloud-based knowledge base application SmartSupport™.
As part of its initiative to improve customer relations, inquiry response time, and streamline its knowledge base and customer communities, Cyberglove sought the premier provider of customer engagement solutions. Safeharbor’s SmartSupport™, an internal and external facing knowledge base and community platform, offers the perfect resolution.
“Since we began using SmartSupport™, we have found it to be an incredible aid to our clients and, subsequently to the company. Given the many facets of our business, we required a single, central location wherein clients can receive online support as opposed to contacting us directly. SmartSupport™ allows clients to find the answers they want instantly and allow us to allocate our resources to growth and development,” explained Faisal Yazadi, CEO of CyberGlove Systems.
SmartSupport™ combines the fundamental parts of a knowledge management system in one central location. The solution offers a streamlined and simple approach to organizing and presenting company knowledge and information in a forum based environment, such as merging frequently asked questions, articles, forum posts and media attachments. The cloud-based, highly scalable application is easy to use and customizable to fit the specific needs of any business. Customers can search the knowledge base and forums using a single faceted search solution or engage in forum discussions which directly notify staff members upon posting. The administration functions provide easy moderation and analytics allowing staff to make adjustments in real time further benefiting the customer.
“The addition of the SmartSupport™ application allows CyberGlove Systems’ customers and website users to search for information through a comprehensive knowledge base that has unified critical information into location. This allows for community discussions that are supervised and responded to by CyberGlove ensuring that customers receive optimal, efficient and useful answers,” said Wade Pfeiffer, CEO of Safeharbor Knowledge Solutions. “We anticipate that the application will greatly benefit GyberGlove’s growing international customer base allowing for faster future growth and expansion.”
CyberGlove Systems offers the most sophisticated hand-centric 3D motion capture solutions available in the world. The state of the art technology allows users to capture detailed finger, hand, and arm movement in virtual reality, allowing users to interact with digital objects in the virtual environment. CyberGlove customers include Fortune 500/Global 500 corporations, government agencies, and universities in the U.S., Europe, Asia, Middle East, and South America.