BLOG
Welcome to the shiny, brand new Safeharbor Blog!
We've been in the business of web-enabled customer support solutions for well over a decade and we want to share with you our thoughts and experiences. So check back here regularly for new and old wisdoms we've picked up along the way.
We invite you to add this page to your RSS Reader. That way, every time there is a new entry into the blog, an entry is automatically added to your Reader - no need to visit us every day to check for new information.
Best wishes from the Safeharbor Team.
According to the Service & Support Professionals Association (SSPA) the percentage of people who successfully find answers to their support questions is actually decreasing.
Before there was an iPhone, there were many WAP-enabled devices. Wireless Application Protocol (WAP) handsets enable consumers and business people to surf the Internet, purchase goods and services, download information and access social networking.
A successful Web Self Service transaction online should easily meet three success criteria: Search. Read. Resolve. Your customers must be able to successfully search (and find) what they’re looking for, read and understand what’s presented, and leave only after having resolved their issue without reaching out to find “Live Agent Help”.
