COMPANY
SafeHarbor is a recognized industry leader in developing the most effective self-support solutions
SafeHarbor Technology Corporation is expert at moving customer service to the Web through a managed services model. SafeHarbor partners with clients to create a culture of self-service through technology and best practices. Since 1998, more than 100 customer support solutions have been implemented.
SmartSupport Web services from SafeHarbor provide a fast, flexible and focused solution to improve self-service information so customers can find answers to questions via the Web instead of placing a customer service call. This results in lower support costs for our client, higher satisfaction levels for their customers, and solves the challenges faced by companies with complex product lines and diverse user groups.
SmartSupport is a proven Web customer support environment that is fully designed, managed and maintained by SafeHarbor knowledge management and customer support experts. It is a cost-effective alternative to maintaining internal hardware, software, knowledge management expertise and the security that is required to ensure customer information safety.
Since 1998, SafeHarbor has significantly reduced customer service costs for businesses of all sizes including American Airlines, IBM, T-Mobile, Chase (formerly WaMu), the State of Washington, and SunTrust Banks.
Greg Clark is responsible for directing the business and financial strategies as well as providing direction to the sales, marketing and operations functions to ensure the company meets its financial goals and exceeds the expectations of its investors and its clients.
Mr. Novell, who has an accomplished history of developing critical, long-term relationships with partners and developing new marketing initiatives, is responsible for the sales and marketing strategy for Safeharbor.
Mr. Schelbert is a Managing Partner of Shackleton Equity Partners. Mr. Schelbert manages all key aspects of the business including capital raising as well as sourcing and executing deals across a variety of industries. His experience includes nearly ten years of both operating and investment banking experience.
Mr. Desai’s transaction experience includes sell-side and buy-side M&A assignments, and debt and equity capital raises, for companies in a variety of industries including food products, medical devices, healthcare, construction services, legal services, marketing services, aerospace/defense, sporting goods, telecom, e-commerce, internet advertising, manufacturing, recreational, transportation/logistics, and others
Safeharbor Knowledge Solutions is quickly moving to meet the needs of our clients’ extranet, internet, mobile and social user groups. These various knowledge consumers have unique requirements regarding the content and format of information about products or services,” said John Novell SVP
Part time marketing manager position open in the Seattle area. High tech software company.
The Web Application Developer I role will be responsible for supporting the existing infrastructure as well as developing new technologies.
Seattle, WA— January 25, 2010 — Today SafeHarbor Technology Corporation, a leading provider of fully managed web self-service (WSS) knowledge solutions, announced the selection of John Novell to the position of Senior Vice President of Sales and Marketing.
Seattle, Washington, October 29, 2009 - Safeharbor Technology Corporation, the leading provider of fully-managed Web Self Service (WSS) software solutions, has been acquired by the private equity firm Shackleton Equity Partners...
SafeHarbor Technology, announced today that SmartSupport™, its premier, managed Web Self Service solution that reduces customer’s contact center costs, will come with a Return on Investment (ROI) Guarantee.
