Press Releases
Safeharbor Knowledge Solutions is quickly moving to meet the needs of our clients’ extranet, internet, mobile and social user groups. These various knowledge consumers have unique requirements regarding the content and format of information about products or services,” said John Novell SVP
Seattle, WA— January 25, 2010 — Today SafeHarbor Technology Corporation, a leading provider of fully managed web self-service (WSS) knowledge solutions, announced the selection of John Novell to the position of Senior Vice President of Sales and Marketing.
Seattle, Washington, October 29, 2009 - Safeharbor Technology Corporation, the leading provider of fully-managed Web Self Service (WSS) software solutions, has been acquired by the private equity firm Shackleton Equity Partners...
SafeHarbor Technology, announced today that SmartSupport™, its premier, managed Web Self Service solution that reduces customer’s contact center costs, will come with a Return on Investment (ROI) Guarantee.
The Trend-Setting Products awards began in 2003. This year more than 800 products were assessed by KMWorld’s judging panel. SafeHarbor SmartSupport, its flagship WSS solution, has been named a KMWorld “Trend Setting Product” for 2009.
"Cellular phones have become almost as complex as Netbooks, so naturally people expect to get immediate answers online,” said Dianne West, Vice President of Sales at SafeHarbor.
SafeHarbor Technology Corporation, expert at moving customer service to the Web, announced the completion of a significant project for one of its key clients. The project ensures that call center agents have uninterrupted access to the most current information in the company’s online databases.
SafeHarbor Technology Corporation, expert at moving customer service to the Web, announced the successful implementation of multi-lingual resources for one of its key clients.
SafeHarbor Technology Corporation, expert at moving customer service to the Web, announced completion of a comprehensive support strategy for a key client that includes content migration and consolidation of existing information to create enhanced access for the client’s customers.
SafeHarbor Technology Corporation, expert at moving customer service to the web, today announced a leading online travel and tourism service provider as a new client win.
