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SafeHarbor Technology Corporation, expert at moving customer service to the Web, recently utilized its Survey on Demand to help one of its key clients compare customer satisfaction levels between a pilot chat customer support program and an existing email support channel.
SafeHarbor Technology Corporation, expert at moving customer service to the Web, recently expanded knowledgebase functions for one of its key client’s to support the addition of new products to their website.
Redesign projects such as this can have significant ramifications regarding the support infrastructure for a site. SafeHarbor worked closely with the client to ensure that its graphical step-by-step support content matched the new site and functionality.
SafeHarbor Technology Corporation announced today that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions® magazine (www.cismag.com) has named SmartSupport™ 4.0 as a recipient of a 2007 CRM Excellence Award
SafeHarbor Technology Corporation won a Stevie Award for Best Overall Company and was recognized during the 2007 American Business Awards last night.
Recognition Marks Six Industry Honors Year-to-Date for Web Self-Service Enabler.
WSA, the state's oldest and largest technology trade organization focused on ensuring Washington State's leadership position in the digital economy, today announced the 18 finalists for the 12th annual Industry Achievement Awards.
SafeHarbor Technology Corporation, a provider of web self-service solutions, was named a Finalist today in two categories of the 3rd annual Stevie Awards for Women in Business.
"SafeHarbor is especially proud of this recognition and the recognition for T-Mobile because it squarely focuses on the business impact of our services," said SafeHarbor CEO Annette Jacobs.
The best practices document can help companies with high volumes of customer support requests understand how to improve user satisfaction while cutting the high cost of support.
