Professional Services
Professional Services
As your business changes, grows and expands, you may find that your Online Support Environment needs to change to better meet the support needs of your customers. In many cases, the staff and expertise may not be present or available to identify incremental changes that provide significant Return on Investment.
Safeharbor provides consulting and Professional Services designed to analyze your current Online Support environment, and are able to determine what changes could be prioritized to optimize the delivery of information to your customers.
Professional Services are available to address the overall sight delivery against web self-service Best Practices, to identify issues with the content residing in your knowledge base, or to assist in developing a Roadmap for future expansion of your Support Delivery.
Customized Professional Services are available to meet your needs. Safeharbor has successfully transformed and combined multiple knowledge bases into one after Merger & Acquisition activity, reviewed Knowledge Base information for gaps and errors, and has delivered recommendations based on multi-channel analysis of consumer behavior on the Web and via call center interactions.
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Or read more about Site Usability Assessment or Content Assessment and Services.
With over ten years experience and proven Best Practices, SafeHarbor experts can provide an in-depth analysis of your Web Self Service and support capabilities.
SafeHarbor's Content Assessment suite of services provides companies with a detailed analysis of the content in their customer support knowledge base.
Rebuild your customer support system from the ground up with SafeHarbor's Consulting Services
Support content should be up-to-date, relevant, useful and accurate. Learn how SafeHarbor makes this a reality
