Doing more with less is your reality

Your customers’ expectations are continually on the rise.  Competition is always growing, regardless of what’s happening with the economy.  If you’re like most businesses, you’re under increased pressure to do more with less.  You have a web site and you’ve dedicated a lot of resources to delivering support or “help” information in the hopes of reducing expensive call center interactions, email chat sessions.  How do you take your web self-service to the next level, and achieve the expense reduction you need while exceeding your customers’ expectations?

Technology Platform

Safeharbor's SOA architecture development platform is built upon Java and AJAX (JavaScript and XML) utilizing Microsoft® SQL Server® with proprietary interfaces, workflows and robust Ominuture® reporting features 

Fast, Flexible and Proven ROI

For over 10 years SafeHarbor has been helping businesses achieve these goals through its SmartSupport 4.0 SaaS solution.  SmartSupport 4.0 is a fast, flexible, and focused solution that delivers the right information to your customers on demand.    Imagine rewarding your customers with a world class online support environment that is designed to delight your customers and increase satisfaction.  Imagine rewarding your business by, reducing support costs that impact your bottom line.

In The Real World: Problems Solved = Dollars Saved.

When you invest in a solution, you need to see real savings.  The math is simple:  a web self-service transaction costs pennies, compared to an average of $10- $20 for an Agent-assisted call/email or chat.

Safeharbor has helped companies, large and small, achieve measurable results: 

One Safeharbor Client routinely saves over $50,000 per month in reduced calls
SafeHarbor clients eliminated over 350,000 email submissions in 2009 alone
Over 60% of customers visiting a SafeHarbor hosted support site are repeat web support users

It’s More than FAQ’s

More than ever customers are turning to the Web as a source of information to make purchasing decisions, answer questions, and get product help.  Find out how Safeharbor can deliver interactive tutorials, video content, and meaningful FAQ’s that result in successful Web self-service sessions, allowing your assisted support channels to focus on higher value transactions.

It’s More than Technology

Safeharbor partners with clients to create an Online Support environment that attracts and retains customers.  The power behind the technology comes from Safeharbor experts that measure customer behavior, analyze data and implement continuous improvements that keep things fresh and relevant.  As your business changes and your customers’ needs evolve, Safeharbor ensures that your Web Self Service capabilities continue to deliver the right information at the right time