Doing more with less is your reality

Your customers’ expectations are continually on the rise.  Competition is always growing, regardless of what’s happening with the economy.  If you’re like most businesses, you’re under increased pressure to do more with less.  You have an internet solutions and you’ve dedicated a lot of resources to delivering support or “help” information in the hopes of reducing expensive contact center interactions, emails chat sessions.  How do you take your web self-service to the next level, and achieve the expense reduction you need while exceeding your customers’ expectations?

Technology + Experience = SmartSupport 4.0  SmartSupport 4.0 is a hosted, managed web self-service delivery platform.  There’s no hardware, software, licensing fees or maintenance for you to provide.  Safeharbor’s experts partner with you to transform your existing collection of articles, user guides, FAQs and company information into a “virtual call center agent” delivering the right information quickly and efficiently – avoiding higher cost live agent channels handling calls, emails or chats.

Fast, Flexible and Proven ROI

For over 10 years Safeharbor has been helping businesses achieve these goals through its SmartSupport 4.0 SaaS based solution.  SmartSupport is a fast, flexible, and focused solution that delivers the right information to your customers on demand.    Imagine rewarding your customers with a world class online support environment that is designed to delight your customers and increase satisfaction.  Imagine rewarding your business by, reducing support costs that impact your bottom line.

In The Real World: Problems Solved = Dollars Saved

When you invest in a solution, you need to see real savings.  The math is simple:  a Web self-service transaction costs pennies, compared to an average of $5-$20 for an Agent-assisted call, email or chat.

SafeHarbor has helped companies, large and small, achieve measurable results: 

• One SafeHarbor Client routinely saves over $50,000 per month in reduced calls
• SafeHarbor clients eliminated over 250,000 email submissions in 2009 alone
• Over 60% of customers visiting a Safeharbor hosted support site are repeat Web Support users

It’s More than FAQ’s

More than ever customers are turning to the Web as a source of information to make purchasing decisions, answer questions, and get product help.  Find out how Safeharbor can deliver interactive tutorials, video content, and meaningful FAQ’s that result in successful web self-service sessions, allowing your assisted support channels to focus on higher value transactions.

It’s More than Technology

Safeharbor partners with clients to create an Online Support environment that attracts and retains customers.  The power behind the technology comes from Safeharbor experts that measure customer behavior, analyze data and implement continuous improvements that keep things fresh and relevant.  As your business changes and your customers’ needs evolve, Safeharbor ensures that your web self-service capabilities continue to deliver the right information at the right time.

Start Winning in Weeks not Years

Contact Us to review your company’s Online Support capabilities, and find out how you can achieve measurable results and proven ROI in a matter of weeks.

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