Here are just a few benefits of becoming a Safeharbor Partner:
Safeharbor Knowledge Solutions is a rapidly growing software company that specializes in cloud-based Knowledge Base and Forum applications. In 2011 we added dozens of small, mid-sized, as well as Fortune-500 companies such as SunTrust Bank and American Airlines to our new SaaS platform.
Simply put, Safeharbor makes Knowledge Base and Forums simple by offering an application that is super easy to use and adjusts to meet business needs with a level of openness and support unmatched by other Knowledge Base Management applications. As a partner you will acquire new customers, enhance your business portfolio, and strengthen your existing customer base. We provide you with all the tools you will need to make a sale. Our staff will train you, supply you with product demos, and offer customer support. Here is a little bit more about our software and services.
- High Commission: 30% for each sale or referral.
- Software that sells itself: Customers quickly appreciate ROI.
- Simple and Easy: We supply our resellers and referrers with SaaS demos, Videos, Images, and Tutorials making Demoing and Learning extremely easy and intuitive.
- Dependable: We provide unlimited sales and customer support to ensure nothing but excellent customer service via web, email, and phone 24/7.
- Easy to deploy: Our software is SaaS and cloud-based – no IT or installation hassle. Plus, we assist our customers with web integration and deployment around the clock.
- Compelling price points: Competitive pricing makes our software affordable to small companies and scalable for large businesses.
Best Knowledge Management tools for Customers
- Safeharbor’s brand-new SmartSupport knowledge management platform allows customers to quickly research their own answers with intuitive tools that simplify articles, forums, training materials, videos/pdf’s, alerts, forms, FAQ’s, white papers, community papers, and more.
- Simple navigation and user-friendly display provide customers with a powerful search engine and a state-of-the-art community forum system, which allows customers to help each other.
- Integrated alternate support channels allow customers to seamlessly escalate to email, chat, or call if the answer cannot be found.
Best Knowledge Management tools for Agents
- SmartSupport deflects inbound call volume by providing 24 / 7 access to a powerful, searchable, comprehensive knowledge base and community forums.
- Clients can optimize their content with a patent-pending SmartTEST Article Optimizer that improves article performance or allows you to easily outsource content creation to our professional staff.
- Powerful Analytical Tools, allow users to carefully measure content performance and help identify up-sell and cross-sell opportunities.
- An intuitive Dashboard allows agents to access and edit knowledge base content on the go, collaborate with the team on customer inquiries and ticket resolution tasks, track most frequently asked questions, post alerts and much more.
- Advanced community platform promotes visitor collaboration in a forum setting allowing companies to build strong customer relationships, foster repeat use of knowledge base and grow their knowledge base quickly without sacrificing accuracy or consistency.
- Because Safeharbor Software is web-based, agents can access their knowledge base tools anywhere, from any device.
Easy to get Started
- SmartSupport is ready to go out of the box. No download or installation required and it works in any web environment.
- Safeharbor Software is SaaS (Software as a Service) so clients can equip their web site with SmartSupport in just an hour.
- No need to worry about servers or software updates. The SaaS framework allows updates and upgrades to run smoothly in the background without interfering with your website operations.
Easy to Customize
- Our software is flexible and can be customized to fit any business branding. In addition, you can also have our professional design team create your support page.
- Configure support workflows, customize agents’ administrator privileges, enable platform features and add-ons to fit your job design.
- We also offer a wide range of custom features to our clients to accommodate customer support and knowledge base management needs.
Trusted Partner and Client Support
- Customers are given access to an internal knowledge base and community designed specifically to answer questions about Safehabor applications, customization / integration procedures, and support.
- We supply our partners with SaaS demos, videos, images, and tutorials making demos and learning extremely easy and intuitive.
To learn more about Safeharbor’s Partner program please e-mail us at firstname.lastname@example.org, or click here to submit information to us right now.