Realize the Value of Shared Knowledge
Don’t let knowledge get trapped in emails. New knowledge is always being created as customer issues are resolved. Share valuable answers in the community forum and eliminate support case redundancies.
Empower your customers by letting them share experiences, ideas and advice. A community forum creates a trusted resource for cost-effective peer-to-peer support. In the process, the customers’ contributions turn them into community experts and generate reusable content for your knowledge base.
Grow your knowledge base with a community forum. Forums help you grow and improve your knowledge repository. Include forum posts in your knowledge base search or search independently. Alternatively, add the forum post to your knowledge base articles.
Community forums provide valuable insight into changing customer needs. Rely on SmartSupport for immediate feedback about products, services, and how your company is perceived.