Easy to Set-up, Customizable and Fully-Automated
SmartTEST experiments are easy to set-up, customize and automate. Once the experiment is set up, SmartTEST can be automated and will run in the background without any need for supervision or disruption to the user experience.
Collect Hard Data to Justify Knowledge Base Performance
SmartTEST experiments provide an in-depth analysis of on-page user behavior. This hard data allows administrators to understand why users prefer one version of a knowledge base page over the other. With quantitative results to support their work, administrators can substantiate ongoing projects and justify future investments in their knowledge base. Experiments allow administrators to compare and analyze:
- Call-to-action/user actions
- Subject lines, key phrases and tagging
- Article layout, length and style
- Average time on page
- Page scrolling
- Page entrance/exit activity
- Survey statistics & comments
Setting up a SmartTEST Experiment
SmartTEST experiments are a powerful tool in the hands of a knowledge base administrator. To learn how experiments are set up, please visit the Use Cases overview page.