Improve Customer Satisfaction
A powerful diagnostic tool, SmartTEST™ helps administrators better understand how customers use the support site, thereby improving article efficiency, keyword search & return results, and more. Even seemingly small improvements can result in noticeable cost savings and significant increases in customer satisfaction scores!
Easy to Set-up, Customizable and Fully-Automated
SmartTEST experiments are easy to set-up, customize and automate. Once the experiment is set up, SmartTEST can be automated and will run in the background without any need for supervision or disruption to the user experience.
Collect Hard Data to Maximize ROI
SmartTEST experiments provide an in-depth analysis of on-page user behavior. This quantitative test data helps administrators understand why users prefer one version of a knowledge base page over the other, resulting in highly effective knowledge base optimization. Experiments allow administrators to compare and analyze:
- Call-to-action/user actions
- Subject lines, key phrases and tagging
- Article layout, length and style
- Average time on page
- Page scrolling
- Page entrance/exit activity
- Survey statistics & comments
Setting up a SmartTEST Experiment
SmartTEST experiments are a powerful tool in the hands of a knowledge base administrator. To learn how experiments are set up, please visit the Use Cases overview page.