Seattle, WA — April 18, 2011 — Safeharbor Knowledge Solutions announced today that Mr. Wade Pfeiffer has joined the company as its new President and CEO. Safeharbor is a knowledge management company that offers knowledge management SaaS solutions, fully-managed online content publishing and optimization services as well as contact center services.
Mr. Pfeiffer is a seasoned executive in the Customer Experience and Knowledge Management industry who brings more than 20 years of executive leadership and operational experience to the business. Most recently, Mr. Pfeiffer served as the General Manager and Senior Vice President of nGenera’s Customer Interaction Management (CIM) division (now Moxie Software, Customer Spaces). Previously, Mr. Pfeiffer was the Chief Operating Officer of Talisma, a CIM software company, which was sold to nGenera in 2008.
“I’m excited about the opportunity to join the team. Safeharbor’s longstanding expertise and deep understanding of knowledge management are the foundation for the development of next-generation SaaS solutions. Even more unique, Safeharbor’s content services team allow us to provide our clients with both software as well as content publishing and management services,” Pfeiffer said.
“Knowledge management software is only as good as the editorial content that’s in it. Wade’sinnovative vision and professional leadership combined with Safeharbor’s in-house content management team position Safeharbor for significant growth in 2011 and beyond,” said Mark Schelbert, board member and partner with Shackleton Equity Partners, a Safeharbor investor. “Wade’svision for a fully-managed SaaS solution will set the future standard for the level of service clients expect.”
Safeharbor Knowledge Solutions, a Washington based corporation founded in 1998, is a leader in knowledge management SaaS applications and solutions as well as contact center services that help organizations provide superior customer support, primarily in the technology, retail, banking, communications and utility sectors. Safeharbor’s Knowledge Management Solutions group has been providing knowledge management assistance to Fortune 500 companies for over a decade and helps balance ongoing efficiencies with service quality and customer experience.