Seattle WA—October 30, 2012 – Safeharbor Knowledge Solutions, a leading provider of knowledge base and forum software solutions, today announced that it is offering a free, no commitment, 30-day trial of its award-winning knowledge base and forums management software solution SmartSupport™.
“Customers like the option of getting a ‘hands-on’ demonstration of products they are considering,” Wade Pfeiffer, CEO of Safeharbor Knowledge Solutions said. “The free trial allows them to try out all of the features of our knowledge base and forum software platform and experience its flexibility and ease of use first hand. The SmartSupport free trial makes the purchase decision easy.”
The trial offers access to the robust features that SmartSupport™ customers enjoy – custom templates, forms, alerts, forums, interactive troubleshooting guides, community management, reporting, article optimization tools and more. The trial gives customers a risk free way of learning about SmartSupport prior to purchase.
Users will experience the ease of support management that SmartSupport™ brings with its intuitive controls and enjoy the advantages of a unified support platform which helps employees and customers find answers quickly and accurately from one place.
Companies and organizations interested in additional information or in participating in the trial may visit http://www.safeharbor.com/smartsupport-trial/
SmartTEST is a well-established platform that integrates seamlessly into any web environment. The easy set up process allows new users to instantaneously equip their website with a cutting-edge knowledge base and community forum. Sophisticated tools for internal & external knowledge management help companies quickly organize support content and improve customer service.
In addition, the new SmartTEST Article Optimizer gives administrators real tools for measuring monthly knowledge base ROI and provides a quantitative foundation for any work that goes into improving a company’s support site. Administrators can now easily demonstrate their accomplishments and identify new opportunities for improving knowledge base performance and ROI.
Safeharbor Knowledge Solutions, a Washington based corporation founded in 1998, is a leader in knowledge management SaaS applications and solutions as well as contact center services that help organizations provide superior customer support, primarily in the technology, retail, banking, airline, communications and utility sectors. Safeharbor has been providing knowledge management assistance to small and Fortune-500 companies for over a decade and helps balance ongoing efficiencies with service quality and customer experience.