Support Site Evaluation

How effective is your support site? Are you getting the highest ROI possible?

Safeharbor can evaluate your support site and shine the light on what you can be doing to improve performance. Use our expert feedback to maximize your support site ROI, increase customer satisfaction, or let us help you make a convincing argument for a site upgrade.

How it Works

Support site evaluations rely on objective benchmarks used in the knowledge management industry. Our knowledge management experts analyze your site and create a detailed performance report that evaluates usability, design, navigation, knowledge base and search implementation, interactive features, the quality of customer experience, and more. The report identifies areas that are delivering great service and areas that need improvement. Use our expert feedback to streamline the performance of your support site and maximize ROI.

About Safeharbor